Hospitality Management Course Bundle

1 x Self-Leadership

Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________________ Course Overview In this course, you will explore the four pillars of self-leadership: knowing who you are, knowing what you do, knowing what you need to learn, and using what you know.

1 x Customer Service Training: Managing Customer Service

Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________________ Course Overview In this course, you will learn about the six critical elements of customer service. You will also learn about Paul Hersey and Ken Blanchard's Situational Leadership II model, servant leadership, and the five practices in James Kouzes and Barry Posner's The Leadership Challenge.

1 x Developing Your Executive Presence

Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________________ Course Overview This course is going to provide you with the boost you might need to get the most out of your inter-personal skills as you develop yourself into an executive with presence that will be the marvel of your coworkers and others you meet. It will help you consider the first impressions you make on others, your interpersonal skills, your speaking and listening skills, plus sharpens your leadership skills.

1 x Diversity Training: Celebrating Diversity in the Workplace, PCC, Global Diversity and Inclusion

In this course, you will learn what diversity means and what some of its related terms are. You'll also consider how your world has changed and how stereotypes impact people. Then, you'll learn how to use the four cornerstones of diversity and the STOP technique to encourage a diverse workplace. You will also learn how to manage for diversity and deal with discrimination issues.

1 x Getting Your Job Search Started

Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________Course Overview In this course, you will learn how to manage change, identify your values and skills, consider your vocation, find jobs, network, and set goals. Then, you should be ready to start the search for your dream job.

1 x Hiring for Success: Behavioral Interviewing Techniques

Course Length: 12 Weeks Course Hours: 16 ________________________________________________________________________ Course Overview This course will take you through the hiring process from start to finish, including cost analysis, position profiles, finding candidates, screening resumes, testing candidates, interviewing (including different types of questions), evaluating responses, and reference checks. You will also learn about some of the problems commonly encountered in the hiring process and how to overcome them.

1 x Managing Difficult Conversations

Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________ Course Overview This course will give you an eight-step process for a difficult conversation, as well as some things to consider when deciding to have the conversation (such as your desired outcome, the time and place, and how to stay safe). You'll also learn how to speak persuasively, ask good questions, and listen actively.

1 x Networking for Success and Professionalism, Pro 2 CEO

Course Length: 8 Weeks Course Hours: 16 Hours ________________________________________________________________________ Course Overview In this course, you will learn how to identify opportunities, create a positive first impression, develop a memorable intro, start conversations, shake hands well, handle business cards, manage sticky situations, follow up with others, and organize your network. You'll also learn how to network in online spaces, such as LinkedIn, Twitter, and Facebook.

1 x Leadership Skills for Supervisors: Communication, Coaching, and Conflict

Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________________ Course Overview In this course, you will learn about coaching models, conflict resolution techniques, and ways to communicate with your employees. You will also complete Velsofts signature leadership assessment to help you identify how to connect with others. As a bonus, you will receive an introduction to some important leadership theories, including the Situational Leadership II model and servant leadership.

1 x Performance Management: Managing Employee Performance

In this course, you will learn about the Shared Management Model, which helps the manager transfer motivation and responsibility for results to the employee. This course will cover all three phases of the model: preparing the employee for the job, motivating them to do it, and evaluating their performance.

1 x Team Building: Developing High Performance Teams

Course Length: 16 Weeks Course Hours: 24 ________________________________________________________________________ Course Overview After you complete this course, you will understand how to apply the TORI model, Tuckman and Jensen's five stages of team development, and Glenn Parker's 12 characteristics of effective teams to develop high-performance teams. You will also complete the Velsoft team player type assessment to help you identify how you behave in a team and how you can connect with others.

1 x The ABC's Of Supervising Others

Course Length: 12 Weeks Course Hours: 16 ________________________________________________________________________ Course Overview This course will help you overcome many of the problems that you will encounter as a workplace leader. Topics include transitioning to a supervisory role, attitudes to cultivate, setting goals, personal productivity, communication skills, feedback techniques, conflict resolution, managing difficult conversations, and establishing credibility.

1 x Tough Topics: Talking to Employees about Personal Hygiene

1 x Time Management: Get Organized for Peak Performance, Dr. Ashley M. Anderson

Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________________ Course Overview In this course, you will learn how to organize your workflow and office space, use your planner effectively, and delegate some of your work to other people.

1 x Workplace Success: Seven Key Skills You'll Need

Course Length: 4 Weeks Course Hours: 8 Hours ________________________________________________________________________ Course Overview Upon completing this course, you are going to know approaches to be an effective team member, how it feels to experience change and ways to be flexible in times of change and to approach problem solving. You will also identify tips to giving and receiving feedback, learn ways to recognize self-confident behaviors in the workplace and learn a three-step process to building self-confidence.

1 x Active Listening

Course Length:  4 Weeks Course Hours:   8 Hours ________________________________________________________________ Course Overview In this course, you will learn what active listening is and what qualities active listeners have. You will also learn how to manage your body language, create a positive listening attitude, encourage conversation, build relationships, and overcoming listening roadblocks.

1 x Generation Gap: Closing the Gap in the Workplace

Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________________ Course Overview During this course, you will consider whether defining the actual limits of each generation is most important, or whether the merits of people within the context of employment is the bigger issue. You will learn about the various types of generations and how human resource practices can bridge the gap.

1 x Onboarding: The Essential Rules for a Successful Onboarding Program

Course Length: 12 Weeks Course Hours: 16 ________________________________________________________________________ Course Overview This course will explore the benefits of onboarding, show you how to design an onboarding framework, give you ways to customize the program for different audiences (including managers and executives), and demonstrate how to measure results from the program.

1 x Accounting Skills for New Supervisors

Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________________ Course Overview In this course, you will learn the basics of accounting, including financial terms, generally accepted accounting principles, the accounting cycle, key financial reports, financial analysis tools, and budgeting.

1 x Employee Accountability, Dwayne Benjamin, PhD National Director of Sales

Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________Course Overview You will begin this course by exploring what accountability is all about and some recent events that have caused people to look at accountability more closely. Then, you'll learn ways to build accountability and ownership in your organization and make yourself more accountable. Supporting skills, like goal setting, feedback, and delegation, are also covered.

1 x Excel 2016 Part 1: Getting Started with Microsoft Excel 2016

1 x Excel 2016 Part 1: Performing Calculations

1 x Excel 2016 Part 1: Modifying a Worksheet

1 x Excel 2016 Part 1: Formatting a Worksheet

1 x Excel 2016 Part 1: Printing Workbook Contents

1 x Excel 2016 Part 1: Managing Large Workbooks

1 x Excel 2016 Part 1: Customizing the Excel Environment

1 x PowerPoint 2016 Part 1: Getting Started with PowerPoint

1 x PowerPoint 2016 Part 1: Developing a PowerPoint Presentation

1 x PowerPoint 2016 Part 1: Performing Advanced Text Editing

1 x PowerPoint 2016 Part 1: Adding Graphical Elements to Your Presentation

1 x PowerPoint 2016 Part 1: Modifying Objects in Your Presentation

1 x PowerPoint 2016 Part 1: Adding Tables to Your Presentation

1 x PowerPoint 2016 Part 1: Adding Charts to Your Presentation

1 x PowerPoint 2016 Part 1: Preparing to Deliver Your Presentation

1 x Workplace Violence: How to Manage Anger and Violence in the Workplace

In this course, you will learn a nine-stage plan to help organizations prevent violence. You will also learn how to respond to violent incidents, manage anger, and implement design and hiring practices that will keep employees safe.

1 x Conflict Resolution: Getting Along In The Workplace

Course Length: 12 Weeks Course Hours: 16 ________________________________________________________________________ Course Overview In this course, you will learn what conflict is all about. You will also learn about different types of conflict, stages of conflict, helping others through conflict, and creating win/win solutions. As a bonus, you will also learn supporting skills, such as communication, active listening, and body language.