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Customer Service Training: Managing Customer Service
$135.00$99.00Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________________ Course Overview In this course, you will learn about the six critical elements of customer service. You will also learn about Paul Hersey and Ken Blanchard's Situational Leadership II model, servant leadership, and the five practices in James Kouzes and Barry Posner's The Leadership Challenge. -
Customer Service Training: Critical Elements of Customer Service
$270.00$198.00Course Length: 8 Weeks Course Hours: 16 ________________________________________________________________________ Course Overview This course is all about the critical elements of customer service: a customer service focus that is defined within, and given life by, your organization. In order to be successful, this focus must be reinforced every day, measured, and improved upon. -
Telemarketing: Using the Telephone as a Sales Tool
$405.00$297.00In this course, you will learn how to communicate effectively over the telephone, develop your personal telemarketing script, and close a sale. Youâll also learn how telemarketing can add to your sales strategy. -
Call Center Training: Sales and Customer Service Training for Call Center Agents
$405.00$297.00Course Length: 9 Weeks Course Hours: 24 ________________________________________________________________________ Course Overview In this course, you will learn how to present yourself appropriately on the telephone. You will also learn tips for saying âno,â giving bad news, selling on the phone, overcoming objections, dealing with difficult customers, taking messages, and managing voice mail. We will also share a basic telephone script that you can customize.
