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From Boss to leader
$69.00Course Length: 4 Weeks Course Hours: 8 Hours ________________________________________________________________________ Course Overview Bad bosses. Almost everyone has had at least one in their working career. You do not want to be the bad boss in your work environment, the one who causes good employees to cringe when you enter the room. Or worse yet, you do not want to be the one who causes good people to leave the company. You want to be the type of manager that employees are willing to go the extra mile for. You want to nurture and inspire your team, giving them the confidence to do their jobs well. You want to provide guidance and motivation, while showing integrity and modelling the behaviors you want to see in your team. You want to be more than a boss, you want to be a leader. This course will arm you with the tips and general information you need to enhance your skills and transform from a boss to a great leader. -
Fostering Innovation
$69.00Course Length: 4 Weeks Course Hours: 8 Hours ________________________________________________________________________ Course Overview Innovation in its purest form means to create something new, but it can also mean better solutions, new methods of doing something, finding more efficient and effective ways of completing a task, or creating new processes or workflows. Innovation is what drives companies; by coming up with new and fresh ideas, companies are able to remain relevant and drive success. Innovation is what propels businesses into the future, and allows them to forge a new path of relevance, profit, and success. -
Collaboration
$69.00Course Length: 4 Weeks Course Hours: 8 Hours ________________________________________________________________________ Course Overview Collaboration is a skill that is utilized with one or more people to produce or create a result or shared goal. Everyone in the group has a shared vision or outcome. The group not only has to work together, they must think together, and the product comes from group effort. Collaborators are equal partners. Do we know what it takes to achieve successful collaboration with colleagues? What are the importance and benefits of collaboration in the workplace and how can employers create a collaborative environment and reward employees for collaborative efforts? -
10-Minute Presentations
$69.00Course Length: 4 Weeks Course Hours: 8 Hours ________________________________________________________________________ Course Overview In the filled calendars of busy customers and investors, time is literally money. In 10-Minute Presentations, you will learn how to craft and polish an engaging, professional presentation that shares your message and call to action swiftly and clearly. This will maximize your impact, conversions and productivity. -
Building Better Teams
$69.00Course Length: 4 Weeks Course Hours: 8 Hours ________________________________________________________________________ Course Overview Teams are an important building block of successful organizations. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the basic unit that supports most organizations. -
Customer Service Training: Managing Customer Service
$0.51Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________________ Course Overview In this course, you will learn about the six critical elements of customer service. You will also learn about Paul Hersey and Ken Blanchard's Situational Leadership II model, servant leadership, and the five practices in James Kouzes and Barry Posner's The Leadership Challenge. -
Customer Service Training: Critical Elements of Customer Service
$198.00Course Length: 8 Weeks Course Hours: 16 ________________________________________________________________________ Course Overview This course is all about the critical elements of customer service: a customer service focus that is defined within, and given life by, your organization. In order to be successful, this focus must be reinforced every day, measured, and improved upon. -
Telemarketing: Using the Telephone as a Sales Tool
$297.00In this course, you will learn how to communicate effectively over the telephone, develop your personal telemarketing script, and close a sale. Youâll also learn how telemarketing can add to your sales strategy. -
Call Center Training: Sales and Customer Service Training for Call Center Agents
$297.00Course Length: 9 Weeks Course Hours: 24 ________________________________________________________________________ Course Overview In this course, you will learn how to present yourself appropriately on the telephone. You will also learn tips for saying âno,â giving bad news, selling on the phone, overcoming objections, dealing with difficult customers, taking messages, and managing voice mail. We will also share a basic telephone script that you can customize.
