-
Customer Service Training: Managing Customer Service
$30.59Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________________ Course Overview In this course, you will learn about the six critical elements of customer service. You will also learn about Paul Hersey and Ken Blanchard's Situational Leadership II model, servant leadership, and the five practices in James Kouzes and Barry Posner's The Leadership Challenge. -
Conducting Accurate Internet Research
$69.00Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________________ Course Overview This course is going to provide you with the skills you will need to get the most of an Internet search. You will learn where to look for information, how to find it, and the types of information that you can, and cannot, find online. It looks at the surface web and then takes you further in your searching skills to the deep web. -
Self-Leadership
$180.00Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________________ Course Overview In this course, you will explore the four pillars of self-leadership: knowing who you are, knowing what you do, knowing what you need to learn, and using what you know.