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Bullying in the Workplace
$135.00Course Length: 4 Weeks Course Hours: 8 _______________________________________________________________ Course Overview In this course, you will learn what bullying is and what it can cost an organization. You will also learn how to protect yourself from bullying, what to do if you are bullied, and what to do if you witness bullying. -
Business Etiquette: Gaining That Extra Edge
$135.00Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________ Course Overview In this course, you'll learn all about business etiquette. First, you will learn tips for meeting new people, which includes a good handshake, knowing how to handle business cards, making small talk, remembering names, and crafting a good first impression. Then, you'll learn how to dress for success, dine with confidence, and present yourself well on the phone and via e-mail. -
Employee Accountability
$135.00Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________Course Overview You will begin this course by exploring what accountability is all about and some recent events that have caused people to look at accountability more closely. Then, you'll learn ways to build accountability and ownership in your organization and make yourself more accountable. Supporting skills, like goal setting, feedback, and delegation, are also covered. -
Customer Service Training: Managing Customer Service
$99.00Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________________ Course Overview In this course, you will learn about the six critical elements of customer service. You will also learn about Paul Hersey and Ken Blanchard's Situational Leadership II model, servant leadership, and the five practices in James Kouzes and Barry Posner's The Leadership Challenge. -
Marijuana and the Workplace: Issues, Impacts and Responsibilities
$30.59As more jurisdictions consider tolerating, decriminalizing, or even legalizing the recreational use of marijuana, and as more people are granted licenses for the medicinal use of the drug, the greater is the likelihood that marijuana use will impact any individual workplace. Employees under the influence of marijuana can create a host of workplace issues, from decreased productivity to safety hazards. The best approach for an employer is to be proactive to have a plan in place for preventing problems and responding to them if, and when, they occur. -
Workplace Harassment: What It Is and What to Do About It
$30.59Course Length: 12 Weeks Course Hours: 16 ________________________________________________________________________ Course Overview In this course, you will learn about different types of harassment. You will also learn prevention strategies (such as harassment policies and handling issues promptly), what to do if you are harassed, what to do if you are accused of harassment, and how to handle harassment as a manager. Then, you will learn a basic complaint resolution process (including how to handle false complaints), when mediation might be an option, and ways to help the workplace return to normal. -
Employee Dispute Resolution: Mediation through Peer Review
$30.59In this course, you will learn about the peer review process, which includes a statement being filed, gathering evidence, creating the peer review panel, conducting the peer review hearing, and making a decision. -
Creating a Top-Notch Talent Management Program
$30.59In this course, you will learn about the various aspects of talent management, including performance management, succession planning, talent management programs, employee development strategies, and employee engagement plans.
